Police admit they failed to investigate a criminal complaint against a Calgary gynecologist.

An hour after Kelly Dunlop's first appointment with Dr. Lawrence Demco she filed a complaint with police.

Dunlop says the gynecologist used excessive force and was unprofessional. "His pelvic exam was unlike anything I had before. I left feeling violated and humiliated."

The complaint was filed two years ago but police never gave her any answers about the status of the case. "I called the police and they couldn't find it on file anywhere. The said it wasn't on file," says Dunlop.

CTV News has discovered the officers who took her complaint decided an official police report wasn't warranted.

"It is completely unacceptable that the report wasn't done. The officers, in their opinion, thought it was appropriate for it to move over to the College of Physicians and Surgeons for an investigation," says Acting Superintendent Richard Hinse, from the Calgary Police Service.

The police service is apologizing for the decision and the officers involved are now under investigation.

Police say the complaint has now been entered into the system properly and the Sex Crimes Unit is handling the investigation.

Dunlop also complained to the College of Physicians and Surgeons, along with a number of other patients.

Last month, the college forced Dr. Demco to close his practice due to improper care.

CTV News has also learned the College of Physicians and Surgeons has adopted new guidelines that will ensure any allegations of criminal behaviour against a doctor are forwarded to Alberta Justice.